Emerald Coast Interview Consulting has been helping clients reach their career goals since 2002. Our dedicated team of more than 40 pilot and human relations coaches has built an exceptional track record of success.

An airline career can be worth millions of dollars, and airline interviews are often a once-in-a-lifetime opportunity. Working with a professional can provide the extra poise, confidence, and communication skills needed to succeed. We also offer dedicated CRM training for specific airlines that utilize this exercise as part of the interview process.

Our program has helped more than 35,000 pilots successfully secure jobs in the airline industry. Our focus, however, is always on you—our next client.

More than twenty years after we started, we continue to offer the industry’s only money-back guarantee because we believe in our program and the results it delivers.

We are confident we can help you. Call us and let’s discuss how we can help you reach your dream job.

Which Program Is Right for Me?

We offer several training options depending on where you are in the airline interview process. Most clients benefit from our full preparation program, while others may only need targeted preparation for specific interview events.

Complete Interview Success Package

(Recommended for most clients)

We recommend the Complete Interview Success Package for most of our clients. Since 2002, we have maintained a “once a client, always a client” policy. This allows you to prepare for multiple interviews for a single fee.

This approach is particularly valuable if you are early in your career and expect follow-on interviews in the future, or if you are currently applying and receiving interview invitations from multiple airlines. One price covers it all. We encourage you to begin preparing early and do not charge additional fees if you later interview with other airlines.

The Interview Success Package includes:

• Access to our complete online academic library (current and archived audio and video content)
  • Unlimited attendance at Rapid-Fire training sessions
  • CRM training for airlines that use scenario-based interview events
  • Technical review sessions for airlines that include technical evaluations
  • A one-on-one intensive mock interview (“Top Off”) for each scheduled interview

When Emerald Coast was founded in 2002, we introduced a money-back guarantee because we believed candidates should only pay for preparation that truly helps them succeed. More than two decades later, we still stand behind that commitment.

Please review our refund policy for full details.

CRM Training Package

(For candidates preparing for CRM scenario interviews)

Some clients may already feel prepared for the traditional interview portion but want additional help preparing for Crew Resource Management (CRM) exercises used by certain airlines.

For those candidates, we offer the CRM Training Package.

This training includes academic preparation and participation in a scenario-based CRM workshop led by instructors who have helped thousands of pilots successfully navigate this challenging part of the interview process.

The CRM exercise is typically a one-time event, so this package focuses specifically on preparing you for that portion of the evaluation.

Because it is a focused training event, this package does not include unlimited training access or the Emerald Coast money-back guarantee.

TSA Precision Prep Package

(For candidates preparing for technical interview evaluations)

Some airlines include a Technical Skills Assessment (TSA) as part of their interview process. Candidates who feel comfortable with the human relations portion of the interview may still want additional preparation for this technical evaluation.

The TSA Precision Prep Package provides focused preparation for the technical portion of the interview.

This training includes targeted academics and a guided review of the types of technical questions commonly asked during airline interviews. Our instructors help candidates organize their knowledge and present technical material clearly, confidently, and in a structured manner.

Like the CRM training, this is a standalone preparation event and does not include the full Interview Success Package benefits, unlimited training access, or the Emerald Coast money-back guarantee.

For candidates preparing for the entire airline interview process, we still recommend the Complete Interview Success Package.

Emerald Coast Interview Consulting offers the only money-back guarantee in the industry. We stand behind our clients and are confident that our program and approach will help you succeed in your interview.

Simply put, we don’t win unless you win. We are willing to put our own skin in the game to demonstrate that confidence. Our goal is to differentiate our program and show a level of accountability to our clients that is unmatched in this industry.

We offer this guarantee because we believe in our system and the results it has produced over many years.

It is important to understand the difference between a guarantee and a refund.

We do not issue refunds simply because a client decides not to use the program after purchase. This is not a “try it and see if you like it” service. Our program is a structured training system designed for serious candidates preparing for a professional interview.

What we offer instead is a money-back guarantee: if you complete the Emerald Coast training program and are not hired based on your interview performance, we will refund your purchase in accordance with the terms of our guarantee.

Before purchasing, we are always happy to discuss the program with you to ensure it is the right fit for your needs. We encourage prospective clients to contact us with any questions and to review our refund and guarantee policy for full details

We will refund your purchase if you complete our course and are subsequently turned down for employment based on your interview performance.  Our goal is to differentiate our product and demonstrate unmatched accountability to our clients.

That accountability requires the client to do their part as well.  To qualify, you must begin our program at least 30 days before the interview. You are a client for life at Emerald Coast, and part of the reason for that promise is getting ready early has proven to be the single best predictor of success at your interview.  You need time to prepare for the many facets of these complex interviews.

We expect you to make a commitment to your training.  We will refund your purchase if you complete our course and are subsequently turned down for employment based on your interview performance. Completing the course means completing the online academics, attending at least three rapid fire training sessions, and a top off at least 48 hours prior to your interview. Additionally, we require you to have fully and completely discussed with us any negative items on your application and disclose these on the application before you are scheduled for your interview.

For interviews with CRM events, we require you to attend at least one CRM training event to qualify for any refund.  Additionally, we require you to have fully and completely discussed any negative items on your application and disclose these on the application before you are scheduled for your interview.  We cannot help you deal with these issues if you withhold this type of information.

We will not provide refunds under these conditions:

1. Program was not started at least 30 days prior to the target interview
2. Failure to complete any of the required training sections
3. Decisions made for any reason—personal or professional—to not use the product. Sales are final at the time of purchase. Intellectual property like music and software cannot be returned once you’ve downloaded it online. Our product is similarly not returnable.
4. Failure to disclose any damaging information on your application prior to being called for an interview.
5. Failure due to knowledge testing, simulator evaluation, psychological tests, or any area not specifically covered by the Emerald Coast training program.

Emerald Coast has helped more than 20,000 pilots successfully get hired. Refunds and rejections are fortunately rare. We strive to be fair and stand behind our product and our reputation. We respectfully ask our clients to also meet their obligations in how they prepare for these airline opportunities.  If you are willing to do the work—we are confident you will be successful.

We have averaged an overall success rate of around 85%. Our military clients typically average above 94%.

We accept ALL major credit and debit cards for purchase.

There is a section inside each program where you can schedule a training event for your training program.

You can log into your purchased program by going to https://programs.emeraldcoastinterviewconsulting.com/login 

There you will find links to schedule webinars, rapid fires, United Airlines technical skill assessment reviews (UA-TSAs), CRM Training events, and top-offs with our staff.

The Emerald Coast Interview Guarantee

At Emerald Coast Interview Consulting, we stand behind our training.

If you complete our program and are subsequently turned down for employment based on interview performance, we will refund your purchase.

We make this promise because we believe in the quality of our program, the experience of our coaching team, and the proven results our clients have achieved over the past two decades.

However, success in an interview requires effort from both sides. Our responsibility is to provide you with the tools, coaching, and preparation necessary to perform at your best. Your responsibility is to commit to the training and fully engage in the process.

Eligibility Requirements

To qualify for the Emerald Coast Interview Guarantee, the following conditions must be met:

Preparation Timeline

You must begin the program at least 30 days prior to your scheduled interview date.
Experience has shown that early preparation is one of the strongest predictors of interview success. These evaluations are complex and require time to properly prepare.

Completion of the Training Program

To be considered a completed course, clients must:

• Complete the online academic modules
• Attend at least three Rapid Fire training sessions
• Complete a Top Off session at least 48 hours prior to the interview

Full Application Transparency

You must fully disclose and discuss with us any negative items on your application before you are scheduled for your interview. This includes checkrides, training failures, disciplinary issues, or any other potentially sensitive material.

We cannot help you effectively prepare responses to these issues if the information is withheld.

CRM Interview Events

If your airline interview includes a Crew Resource Management (CRM) exercise or Technical Skills Assessment, you must attend at least one training session to remain eligible for the refund guarantee.

Situations Not Covered by the Guarantee

Refunds will not be provided under the following circumstances:

• The program was not started at least 30 days before the interview
• Required training components were not completed
• A client chooses not to utilize the training after purchase
• Failure to disclose significant or damaging information on the application prior to the interview invitation
• Interview outcomes related to knowledge testing, simulator evaluations, psychological testing, or other assessments not directly covered by the Emerald Coast training program

Because our training materials constitute intellectual property, purchases are final once access to the course has been provided.

Our Commitment

Emerald Coast has helped more than 35,000 pilots successfully secure airline employment. Because our clients take their preparation seriously, refund requests are extremely rare.

We stand behind our training, our reputation, and the results our clients achieve.

We respectfully ask our clients to also meet their obligations in how they prepare for these airline opportunitiesIf you are willing to put in the work, we are confident that this program will help you perform at your best when it matters most.